Book an Hour

Book an Hour bookings are non-refundable once paid, so please check the date and details before paying. If you're unsure whether I can help, contact me first — I'll tell you honestly if it's not the right fit.

Yes. You can attach files — such as screenshots, error logs or documents — when you make your booking. They're stored securely and can only be accessed by you and me.

Yes. A free account is needed so I can send your booking confirmation and invoice to the right place. Registering takes less than a minute — click Register at the top of the page.

When booking you choose a date only. The exact time — anywhere between 9am and 9pm — is arranged with you personally after booking, so it fits around you.

You can book up to 21 days ahead. There are a limited number of slots each day, so if a date can't be selected it's already fully booked.

In most cases help is provided remotely. If you think your problem needs someone on site, please get in touch via the Contact page before booking.

Once the work is done, the booking is marked complete and you'll receive an email containing:

• your original problem description
• my notes on what was done
• a secure download link to a report, if one was prepared
• a link to your account

Some problems can't be fully fixed within an hour. If that happens, I'll give you a summary of the main issues found and what's needed to fix them — so you can book another hour, ask me for a quote, or take it elsewhere.

Book an Hour is a paid hour of one-to-one technical help — ideal for troubleshooting, configuration fixes and quick consultations.

You pick a date, describe the problem, pay the invoice, and I'll arrange an exact time with you. You can book from the Hire page.

Both give you the same one hour of help — the difference is how soon it happens:

• Standard — £35: needs at least 3 days' notice.
• Urgent — £50: available from the next day.

If it can wait a few days, Standard is the better value.